Now the total amount due for their incompetence was $25 and these now 5-6 ppl are looking at me like I stole something. Spoke to a mgr that had no idea what I was talking about, was not willing to help, put me off on another person who told me they needed a pic of the receipt, that they had to look at cameras then speak to someone else. I went to the store and it was a disaster. I knew it was just LIES or they certainly have the wrong ppl in place, in either event I'm more frustrated than when I started! Walmart Customer Experience made me wait 3 days to wait for a phone call only to go to the store anyway! I find that incredibly useless and irresponsible. First I told them I had not rec'd a call and why wouldn't a store mgr leave a professional msg stating they're returning my call regarding my inquiry about my shopping experience. What does that even mean? When the 3rd day arrived, Wed 8\/23 and I still have not heard from anyone I called again, provided the REF# and was told there was a msg from the store mgr saying he called and did not reach me for me to come to the store to receive a credit. When asked why can't you just credit the card used at the time of purchase for missing and overcharged items, I was told the matter was escalated to the highest level and someone would call me back. I called again on Monday 8\/21 to follow-up to ensure my inquiry was being taken seriously and advised I had not heard from anyone. I then contacted Customer Care and advised of situation and was told I had to wait 1-3 days for someone to get back to me, received Ref# 230820-002818 and that was that. I tried contacting the store for 40 minutes and no one answered the phone. Checked the receipt, see I was double charged for another item. "Shopped at Store# 03625 on Sunday 8\/20 got home and realized several items were missing.
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